Frequently Asked Questions

How experienced are your members of staff?

Many of our staff members have previously worked within a nursery environment for a number of years; ranging from newly qualified, to having 20 years worth of experience. We seek to recruit the highest calibre of candidates, to offer parents piece of mind when leaving thier children with us.

Is there any discount for siblings?

Yes, there is a discount of 5% which is given to the older child, when the younger one attends as well. Twins or multiple births attract a similar concession, applicable to one of the children.

Are there any other discounts available?

If your child is here full time, and you will not need them to attend at all in the month of August, we will give you 50% off for that entire month, once they have been attending for a year.

What happens if my child is ill and misses kindergarten?

All missed sessions are payable even through illness, but certain exceptional circumstances may be taken into consideration at the manager’s discretion. Click here for our individual illness Exclusions Policies.

How do we start our child with Lexden Lodge?

As soon as we receive the registration form indicating the start date we are able to proceed with organising trials. There is no charge for these; the whole emphasis is on a smooth transition, so your child quickly settles at Kindergarten. Firstly we invite you to come with your child for a visit for an hour. You will be able to meet your Key worker and together discuss a settling in plan; the information will help us to make their visits a very positive experience for your child.

Next we organise a series of 3 trials where you will leave your child for a pre-determined length of time. These will gradually increase to reflect the sessions you have booked, offering opportunities for your child to familiarise themselves with our staff and kindergarten.

Will my invoice be calculated on an annual or monthly basis?

The invoice will generally be calculated on an annual rate, however if there is a change to the booking pattern, or price band (when your child reaches three), in the middle of the month then the invoice will be calculated on a monthly basis.

If my child has a place booked at After School or Holiday Club, and I cancel the booking, will I still have to pay?

All cancellations must give 1 month's notice to the nursery, otherwise the booking is non-refundable.